Return policy

1. After-Sales Application Period

Customers can submit a refund, return, or exchange request within **14 days** after receiving the goods. Orders exceeding this period will generally not be eligible for after-sales requests.

2. Circumstances Eligible for Refund or Return

We will carefully process after-sales requests that meet the following conditions:

- The product shows obvious damage, deformation, leakage, or severe packaging damage during transportation;

- The received product is significantly inconsistent with the page description, specifications, or style;

- The order contains incorrect or missing items, or the quantity is incorrect;

- The product has factory quality problems or malfunctions;

- The product is brand new, unused, in its original packaging, with all accessories included, and does not affect resale.

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3. Situations Where Returns and Exchanges Are Generally Not Supported

To ensure fair transactions, returns and exchanges are generally not supported in the following situations:

- The product has been opened and used, consumed, soiled, or damaged by human error;

- Problems caused by improper personal use, improper storage, unauthorized disassembly, or modification;

- Personalized, customized, or exclusive customized products;

- Products clearly marked as final clearance, flash sale, or event-exclusive items on the page;

- The after-sales application period has expired, and valid purchase and receipt proof cannot be provided.

>
> Note: Using "generally not supported" or "in principle" here is more lenient than "no returns or exchanges under any circumstances" and is more in line with the communication habits of cross-border platforms.

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4. Who Bears the Return Shipping Costs

- If it is the seller's responsibility, such as product quality issues, transportation damage, incorrect or missing items, the seller will bear the return shipping costs;

- If it is a return for personal reasons, such as dislike, wrong order, unsuitability, or use before return, the buyer will bear the return shipping costs.

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5. Refund Processing Time

After the returned goods arrive at the warehouse and are inspected, we will process the refund within **3–7 business days**. The refund will be returned to your original payment account; the actual arrival time depends on the payment platform's settlement cycle.

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6. Return Address Instructions

After your return request is approved, customer service will provide you with the **official return address** via email. Please be sure to return the package to the address provided by customer service. Packages returned without prior application or without authorization may not be processed normally.